Customer FAQs

Shipping cases that meet the ATA standard give you the best protection. The Air Transportation Association (ATA) Specification 300, category 1, sets rigid standards for shipping case construction, one of which is recessed hardware or bumper protected hardware. To meet these specifications manufactures must submit their cases to an independent testing laboratory for rigorous testing.

If you are the only person using the cases key-locks are great, if they have multiple users it can become more difficult to keep the keys distributed. Combination locks are more convenient, but typically not of the best quality. Combination padlocks are strong, but can get ripped off as during transit.

Honestly one of the best solutions is a good old zip-tie through the butterfly holes in the latch. Any lock can be easily broken by a crook and the jimmying of the latch renders it unusable, zip-ties works great and keep the looky-loos out.

Use this area to provide additional textual information about this expandable block.

Yes. Good old WD-40 is a great cleaner, then use a glass cleaner to remove the WD if you need to adhere labels again.

About 75% of our molded products are shipped within 24-72 hours. Cases with custom foam inserts usually ship in 2 – 4 weeks. Custom fabricated cases generally ship in 2 – 3 weeks.
Please refer to the specific shipping times on individual product pages.

Please call (858) 467-7900 to discuss your case requirements. We can take your order over the phone or you can email your order to info@caseman.com to ensure shipping and billing accuracy.

We gladly accept Visa, Mastercard, and American Express.

Fax a letter of credit with a minimum of 3 vendors, we prefer vendors with average account balances of $2,000 to $10,000.00. Bank account #s are not needed. Note: Revolving store cards and shipping companies like UPS and FedEx are not acceptable.

Yes! Just tell us the manufacturer and we can send you the latches, or you can send the cases back for repair.

Yes! Our manufacturers can repair the cases. Repairing cases is much less expensive than buying new cases.

Yes! Give us the dimensions of the case without foam interior and the dimensions of the item(s) going into the case and we will give you a quote. This can save you a great deal of money.

Most manufactures offer a warranty of 1 year parts and labor on their craftsmanship. Some manufacturers offer more extensive warranties. Please refer to specific product pages for any extended warranties.

Please keep in mind that it is extremely rare that we have warranty repairs, most cases get repaired because of the damaged caused by the shipping company’s gorillas and sorting equipment.

LIMITED WARRANTY: In no event shall Caseman, Inc. be liable for any claim for incidental or consequential damages arising out of or in connection, manufacturer, delivery or use of any product offered on this website or by literature received via US mail, E-mail, data files or fax.

All products are guaranteed to the original purchaser to be free from defects in material and workmanship for a period of one year from the date of purchase. Some manufacturers offer more extensive warranties.

At its option, Caseman, Inc. will repair or replace the defective product.

Caseman, Inc. is not responsible for carrier (UPS etc.) or incidental damages.

RETURNS: All claims must be made within 30 days of shipping.

No returns will be accepted without prior authorization from Caseman Inc.

A 15% restocking charge will be applied to non customized molded products, unless the return is warranty related or because of a Caseman error.
Special order items (i.e. custom fabricated cases) or modified items are non-refundable.

Returns shipped C.O.D. will not be accepted.

All returns must be properly packaged and clearly marked with the RA#. The customer is responsible for merchandise damaged as a result of improper packaging. All shipments back to Caseman, Inc. will be ground, unless authorized by Caseman.

REFUNDS: Refunds will be issued after inspection of goods and proof of purchase.